Frequently Asked Questions

How is my print packaged and shipped?

Prints are carefully packaged to protect against damage in transit. Metal prints are wrapped and boxed; acrylic prints receive additional protective packaging. Each shipment includes tracking. Shipping typically arrives within 5–10 business days.

Acrylic and framed acrylic pieces receive white-glove attention. Shipping is arranged individually to ensure your collector's piece arrives safely—we'll contact you with details and options after your order. Larger works may require freight delivery.

What are the shipping timelines?

Prints are produced to order. Production typically takes 1–2 weeks; shipping adds 5–10 business days. You will receive tracking once your order ships.

Do you ship internationally?

International shipping is not currently available. We ship within the United States only. If you're outside the US and interested in a piece, please contact us to discuss options.

How do I hang my print?

Metal and acrylic prints arrive ready to hang with hardware included. For step-by-step metal cleat mounting — position, level, secure, and hang — see How to Hang Your Metal Print. Acrylic prints use a similar French cleat system. For edge cases or questions before you drill, contact us.

What hardware is included?

Each metal print ships with a French cleat wall bracket, drywall screws, and a mini bubble level. Acrylic prints include a similar cleat system. Step-by-step installation is in How to Hang Your Metal Print.

What is your return policy?

Because each print is produced to order, we do not accept returns for change of mind. If your print arrives damaged, defective, or incorrect, contact us within 2 days (48 hours) of delivery for acrylic or 5 days of delivery for metal — see our full Returns & Refund Policy for the process and timelines. Shipping details are in our Shipping Policy.

Does each print include a certificate of authenticity?

Yes. Each work includes a physical Certificate of Authenticity with an embossed seal, plus two matching serialized hologram stickers — one on the certificate and one on the back of the artwork. The certificate documents edition number, total edition size, material, and scale. Retain it for provenance.

What is the difference between metal and acrylic prints?

Metal (ChromaLuxe aluminum) and acrylic (LumaChrome face-mounted) offer distinct presentations. Metal suits modern interiors and high-traffic spaces; acrylic offers the highest depth and clarity, ideal for controlled lighting. Both are archival. For full specifications, see About the Prints. For Greg's booth perspective on choosing between them, see Metal vs Acrylic: What Collectors Ask at the Booth.

What does limited edition mean?

Each image is produced in a fixed edition size. When the edition is complete, that image is no longer offered; the edition is closed permanently. For edition philosophy and technical details, see About the Prints.

Can you help me see a print in my room?

Yes. I offer complimentary personalized visualization — send photos of your wall and I'll prepare a mockup showing your selected photograph at realistic scale, with size and finish recommendations. See See It In Your Space for photography guidelines and how to get started.